Business Process Management

Our Business Process Management (BPM) practice provides solutions for managing and improving business efficiency through continuous optimization of business processes. We develop and deliver process-based applications which automate routine tasks, streamline decision making and remove people and process siloes which are critical to driving growth and scale in today’s businesses.

Our BPM solutions deliver business innovation and optimization through modelling, simulation, developing, deploying and monitoring of organizational processes and workflows and integrating them with necessary systems for delivering process automation.

We have delivered complex business processes for the banking, financial services and digital commerce domains in the areas of origination of mortgage and bundled products, closure of accounts, multi-level approval workflows, payments, service request management, online banking, commerce applications etc. across assisted and digital channels.

Our Expertise

We partner with our customers to provide comprehensive services to support Business Process Management initiatives with a strong focus on value and benefit delivery. We automate existing manual and distributed processes to an efficient process model delivered by leveraging leading technology platforms for implementing BPM like Oracle BPM, JBoss BPM and Pega etc. as on-premise or cloud solutions or developing custom solutions tailored to meet specific point problems.

We have contributed from strategy, consulting and advisory, architecture and solutioning to implementation of BPM technology platforms:

  • BPM Strategy and Business Process Review

  • BPM Technology and Platform Evaluation and Selection

  • Process and Solution Architecture

  • Process Modelling and Design

  • Technology implementations for BPM Platforms and development of enterprise workflows

Solutions and Technology Delivery

We design, develop and deliver end-to-end technology solutions for BPM initiatives driven by strong experience of delivering workflow based automation for enterprise processes across all digital and human assisted channels, to deliver a seamless customer experience and business growth.

Workflow | Business Rules | Assignments | Task Routing| Process Tracking | Analytics | Business Activity Monitoring

Our technology delivery capabilities encompass the following benefits to our customers driving success of their BPM initiatives:

  • Establishment of common business terminology and generic industry standard common repository between the business stakeholders across departments and IT thereby resulting in continuous process improvement.
  • Processes defined and implemented once can be integrated across multiple channels defined in the interaction experience.

    E.g. Origination process for mortgages can be triggered from customer direct access channel and continued and completed from indirect channel like branch.

  • Promotes reuse of best practices and ensures consistency in process initiatives across the organization.
  • Standardization of operations across multiple business units thereby improving operational efficiency and reduced IT complexity.